Welcome to WPPlugins Refund Rules
These rules outline what you can expect from the products you buy. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on WPPlugins so you as the buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the situations in which we give a refund on an item and related services you have purchased.
- Item is “not as described”
- Item doesn’t work the way it should
- Item has a security vulnerability
- Item support is promised but not provided
- Items that have not been downloaded
- Why a refund may not be given
- Resolving disputes
Item is “not as described”
An item is “not as described” if it is materially different from the item description or preview so you should expect the author to “tell it like it is” when it comes to the features and functionality of items. If it turns out the item is “not as described” you will be entitled to a refund.
Item doesn’t work the way it should
If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item.
Item has a security vulnerability
If an item contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the item. If the item can be fixed, then the author should do so promptly by updating the item. If the item contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that item.
Item support is promised but not provided
If an author advertisers their item as including item support and they do not provide that support you will be entitled to a refund of your purchased support.
Why a refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the item did not meet your expectations;
- you simply change your mind;
- you bought an item by mistake;
- you do not have sufficient expertise to use the item;
- you ask for goodwill
- you can no longer access the item because it has been removed (we advise you to download items as soon as you have purchased them to avoid this situation).
If you and an author can’t come to an agreement about a refund, you can raise a dispute and have WPPlugins investigate the matter. We will make a decision based on all available information and you agree that our decision is final.
Effective date: Aug 2016.