Welcome to WPPlugins Refund Rules
These rules outline what you can expect from the products you buy. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen on WPPlugins so you as the buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Here are the situations in which we give a refund on a plugin and related services you have purchased.
- Plugin is “not as described”
- Plugin doesn’t work the way it should
- Plugin has a security vulnerability
- Plugin support is promised but not provided
- Plugins that have not been downloaded
- Why a refund may not be given
- Resolving disputes
The plugin is “not as described”
- A plugin is “not as described” if it is materially different from the plugin description or preview so you should expect the author to “tell it like it is” when it comes to the features and functionality of plugin. If it turns out the plugin is “not as described” you will be entitled to a refund.
The plugin doesn’t work the way it should
- If a plugin doesn’t work the way it should and can’t easily be fixed you are entitled to a refund. This includes situations where the plugin has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the plugin can be fixed, then the author is required to do so promptly by updating the plugin otherwise you are entitled to a refund of that plugin.
- Before you ask for a refund, you need to send a proof that the plugin doesn’t work for your website or if you send temporary credentials to have the plugin’s author handle the issue and he can’t.
The plugin has a security vulnerability
- If a plugin contains a security vulnerability and can’t easily be fixed you are entitled to a refund of the plugin. If the plugin can be fixed, then the author should do so promptly by updating the plugin. If the plugin contains a security vulnerability that is not patched in an appropriate timeframe then you are entitled to a refund of that plugin.
The plugin support is promised but not provided
- If the plugin includes support and the author do not provide that support, you will be entitled to a refund of the plugin.
Why a refund may not be given
- If the plugin is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- you don’t want it after you’ve downloaded it;
- the plugin did not meet your expectations;
- you simply change your mind;
- you bought a plugin by mistake;
- you do not have sufficient expertise to use the plugin;
- you ask for goodwill
- you can no longer access the plugin because it has been removed (we advise you to download the plugins as soon as you have purchased them to avoid this situation).
If we can’t get to an agreement about a refund, you can raise a dispute and have WPPlugins investigate the matter. We will make a decision based on all available information and you agree that our decision is final.
Effective date: Sept 2018.